Waste Disposal Queen's Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Queen's Park provides waste collection, removal and related services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, organisation or other entity that books or receives services from Waste Disposal Queen's Park.

Company, we, our or us means Waste Disposal Queen's Park as the provider of the waste collection and disposal services.

Services means any waste collection, rubbish removal, waste clearance, recycling, or related services we agree to provide to you.

Booking means a confirmed request for Services made by the Customer and accepted by the Company.

Waste means any materials, items, refuse or rubbish presented by the Customer for collection as part of the Services, excluding any prohibited or hazardous materials as defined by applicable law and these Terms and Conditions.

2. Scope of Services

We provide scheduled and one-off waste collection and removal services within our designated service area, including Queen's Park and surrounding districts. The precise scope of the Services will be set out in your Booking confirmation, including the date, time window, type of waste and estimated volume.

We reserve the right to refuse to collect any items not previously disclosed at the time of Booking, items that are unsafe to handle, or any Waste that breaches applicable waste management regulations or these Terms and Conditions.

3. Booking Process

3.1 You may request a Booking by phone, email or through our online enquiry channels where available. All Bookings are subject to acceptance by us.

3.2 In order to provide an accurate quotation and confirm your Booking, you must give us clear and complete information, including:

(a) Your full name, contact details and collection address.

(b) A description of the type and approximate quantity or volume of Waste.

(c) Any access restrictions, parking arrangements, or special circumstances affecting the collection.

3.3 We may request photographs or additional details of the Waste to prepare an accurate estimate.

3.4 A Booking is only confirmed when we have accepted your request and provided a confirmation by email, text or other written communication. Any verbal quotation is an estimate only until confirmed in writing.

3.5 We will provide an estimated arrival window for our collection crew. While we endeavour to attend within the agreed time, arrival times are estimates and may be affected by traffic, weather, or operational factors. You agree to provide reasonable flexibility within the confirmed time window.

4. Access and Customer Obligations

4.1 You must ensure that our staff have safe, suitable and uninterrupted access to the premises and to the Waste to be collected. This includes arranging suitable parking, entry codes, keys, permits or permissions where required.

4.2 You must ensure that the Waste is accurately described, safely stored and ready for collection at the agreed time. Any sharp, heavy or bulky items must be disclosed in advance.

4.3 Where we are required to enter a property or building, you are responsible for ensuring that the area is safe, free from hazards and compliant with health and safety requirements.

4.4 If we are unable to complete the Service due to lack of access, inaccurate information, or unsafe conditions, we may treat the Booking as a cancelled visit and apply a call-out or cancellation charge as set out in these Terms and Conditions.

5. Pricing and Quotations

5.1 Our prices are generally based on the type of waste, estimated volume, weight, labour required and access conditions.

5.2 Any quotation provided before inspection of the Waste is an estimate only. The final price may be adjusted on site if the actual volume, weight or nature of the Waste differs from the information you provided, or where access is more difficult than reasonably indicated.

5.3 Our crew will confirm any revised price with you on site before beginning the collection. If you do not agree to the revised price, you may decline the Service, in which case we reserve the right to charge a reasonable call-out fee to cover our costs.

5.4 All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on our current registration status; this will be made clear at the time of quotation.

6. Payments

6.1 Payment terms will be confirmed at the time of Booking. We may require payment in advance, at the time of collection, or on invoice for approved business accounts.

6.2 We accept common payment methods such as debit and credit cards, bank transfer and authorised business account arrangements. Cash payments may be accepted at our discretion and must be agreed in advance.

6.3 For residential customers, payment is generally due on completion of the Service, unless otherwise agreed in writing. For business customers with account terms, payment is due within the agreed invoice period.

6.4 If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate permitted under UK law, and to recover reasonable costs incurred in the collection of the debt.

6.5 Title to any Waste collected passes to us only once full payment has been received, subject to applicable waste transfer legislation.

7. Cancellations and Amendments

7.1 You may cancel or amend your Booking by contacting us directly. Because we allocate vehicles and staff to collection rounds in advance, we apply the following cancellation terms unless otherwise stated in your Booking confirmation.

7.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will usually be charged.

7.3 If you cancel within 24 hours of the scheduled collection time, we may charge up to 50 percent of the quoted Service price to cover our costs.

7.4 If our crew arrives at the agreed location and is unable to complete the Service due to your absence, lack of access, or the Waste not being available, we may charge up to 100 percent of the quoted Service price.

7.5 We reserve the right to cancel or re-schedule a Booking at any time in the event of operational issues, vehicle breakdown, staff illness, adverse weather, safety concerns or circumstances beyond our reasonable control. In such cases, we will offer an alternative appointment or a refund of any sums paid in advance for the affected Service.

8. Waste Types and Regulations

8.1 We operate in accordance with applicable UK waste management laws and regulations, including duty of care requirements and permits relevant to our activities.

8.2 You are responsible for ensuring that all Waste you present for collection is lawful, properly described and permitted for transport and disposal. You must not include prohibited, hazardous or special waste in any collection unless this has been expressly agreed in writing and is compliant with all relevant regulations.

8.3 Prohibited items may include, without limitation, asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, pressurised containers, explosives, radioactive materials, and any other substances classified as hazardous or requiring specialist handling.

8.4 If prohibited or hazardous materials are found within your Waste without prior agreement, we may refuse to collect the entire load, or remove only the compliant items and charge for any additional handling, segregation or safety measures required.

8.5 You agree to indemnify us for any costs, fines, penalties, damage or loss arising from your failure to disclose hazardous or prohibited materials, or from your breach of any applicable waste regulations.

8.6 We will dispose of and, where possible, recycle Waste at authorised facilities only. We may, at our discretion, separate materials for recycling or recovery to reduce landfill and support environmental best practice.

9. Waste Transfer Documentation

9.1 Where legally required, we will issue a waste transfer note or other relevant documentation for collections. You must provide accurate information needed for such documentation, including the source of the Waste and any description required by law.

9.2 You agree to retain any waste documentation that we provide for the periods required by applicable law and to produce these documents to regulators if requested.

10. Liability and Limitations

10.1 We will provide the Services with reasonable care and skill. However, our liability to you is limited as set out in this clause.

10.2 We are not liable for any loss, damage, cost or expense arising from inaccurate or incomplete information you provide, failure to provide access, or failure to prepare the Waste or premises as required.

10.3 While we will take reasonable care when moving Waste through your property, you must remove or protect any items that could be damaged. We are not liable for normal wear and tear, or for damage to areas where access is difficult or restricted and you have requested that we proceed.

10.4 Our total liability to you in respect of any claim arising from the provision of the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by you for the specific Service giving rise to the claim.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

10.6 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, loss of goodwill, or any similar damage, whether foreseeable or not.

11. Customer Property and Vehicles

11.1 You are responsible for securing your own property, including vehicles, buildings, fixtures and fittings, before and during the collection.

11.2 If we are required to load Waste from or near a public road, you must ensure that any parked vehicles are moved where necessary to provide safe and legal access.

11.3 We accept no responsibility for penalties, clamping or towing incurred due to your failure to arrange lawful parking for our vehicles where you have agreed to do so.

12. Complaints and Service Issues

12.1 If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible with details of the issue.

12.2 We will review your complaint, investigate where appropriate and respond within a reasonable time. We may request additional information, including photographs or access to the site, to assess the matter.

12.3 Where we find that we have not provided the Services with reasonable care and skill, we may, at our discretion, offer a partial refund, a re-visit or such other remedy as we consider reasonable in the circumstances.

13. Data Protection and Privacy

13.1 We collect and use personal information in order to manage Bookings, carry out Services, process payments and handle customer communications.

13.2 We will handle your personal data in accordance with applicable UK data protection laws. Your information will be stored securely and only shared with third parties where necessary to provide the Services, process payments, comply with legal obligations, or where you have otherwise authorised such sharing.

14. Force Majeure

14.1 We are not liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control. These may include extreme weather, fire, flood, industrial disputes, road closures, government restrictions, pandemics, vehicle breakdowns, or other similar events.

14.2 In such situations, we will use reasonable efforts to re-schedule or complete the Services as soon as practicable.

15. Variations to Terms

15.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to Services booked after the date on which the updated Terms and Conditions are made available.

15.2 For existing Bookings, the Terms and Conditions in force at the time of your Booking will apply unless we notify you of a change required by law or regulatory authority.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we retain the right to bring proceedings against you in your country of residence where permitted by law.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written Booking confirmation and any documents expressly referred to therein, constitute the entire agreement between you and us in relation to the Services and supersede any previous agreements, understandings or arrangements.

17.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

By placing a Booking with Waste Disposal Queen's Park, you confirm that you have read, understood and agree to these Terms and Conditions.